May 22, 2024
Introducing Bolt Send, a convenient package delivery service. It’s perfect for surprising a loved one with a gift, returning something a friend left behind, or ensuring an item gets where it needs to be, pronto!
You simply submit a request with a few taps in the Bolt app, and your items will be delivered in minutes. Delivery is available throughout Bolt’s service area at a price similar to a ride-hailing trip.
See the benefits of Bolt Send and how to send a package below.
*Bolt Send is available in selected countries.
Bolt Send makes package delivery as easy as getting around town with Bolt.
It offers a convenient way to send small packages and has many advantages over traditional delivery methods:
There’s no need to print labels or drop off packages at shipping centres.
Request delivery in a few taps, pay in-app, and get delivery in minutes.
No more lost packages — follow the delivery in real time and receive live updates.
Send and receive packages anytime, anywhere in the service area.
There’s only 1 package per delivery driver, so your package won’t get mixed up!
Bolt Send allows you to send packages to clients, friends, or family members at any address within Bolt’s service area — no paperwork needed.
You pay for Bolt Send the same way you do for rides. Simply select your preferred payment option in the app, and you’re good to go.
Read on for how to send a package with Bolt Send.
Sending a package is as easy as ordering a Bolt ride:
But before you request your first delivery, please see the below requirements.
When you order Bolt Send, you must be available to answer any questions the driver may have until the package is delivered.
Please note that Bolt Send isn’t a door-to-door delivery service, so ensure the recipient is ready to meet the driver roadside at the designated time.
There are also some specific requirements we’ll go into below.
Packages must be under 15 kg and no larger than 65 × 55 × 40 cm**. It must fit in the vehicle’s boot, passenger seat, or back seat.
**Subject to local regulations.
Bolt Send has requirements similar to those of traditional package delivery services.
All packages must be clean, safe, and properly packed in a box, bag, or envelope that fits in a car or on a Bolt motorbike.
Sending food, alcohol, animals, banknotes, weapons, or medicine is prohibited. Illegal items and packages whose value exceeds permitted local regulations are also prohibited.
If your package doesn’t meet the requirements, the driver has the right to cancel the trip, and a cancellation fee may be applied.
Here are some of the most frequently asked questions about Bolt Send. You can read more about Bolt Send in Bolt’s General Terms and Conditions for ride-hailing customers.
If you have additional questions, please contact us through the Bolt app.
You give your package to the driver in person, and they drive it to the entered destination. The recipient must accept the package from the driver by the roadside at the agreed time and location. The driver isn’t obliged to deliver the package directly to the door.
Bolt Send prices are similar to those of Bolt rides. You can check prices in the app while placing your order.
Bolt isn’t responsible for package loss, theft, or damage. However, if you encounter any issues, please contact Customer Support via the app so we can find a solution.
So, try Bolt Send if you need a convenient way to send small packages to clients, friends, or family!
Open the Bolt app, enter the destination, and select Bolt Send. Your package will be picked up in minutes.
And if you don’t have the Bolt app, download it today.
