Customer Support
Our Support teams are essential in improving our offers as we communicate with customers and collect feedback. We’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Our teams
Knowledge Management
Customer Experience Analytics
Supplier Engagement
Safety
Support Operations
Analytics and Workforce ManagementKnowledge Management
Our goal is to give Bolt support teams the tools, knowledge, and skills they need to make things easier for our customers. We do this by creating simple, clear support processes, writing helpful and easy-to-understand content, offering practical training programs, and improving the quality of our support through feedback and ongoing improvements.
Hear from our people
“The Customer Support department at Bolt has an exceptional environment as it unites people who are passionate about resolving customer issues. No matter your background or previous experience, at Bolt, you're empowered to develop new skills and take your career to the next level.”
Martin LaasmaGlobal Quality Lead
“I find it incredibly motivating to be part of Bolt. I work with dedicated individuals to achieve shared goals. We have a fantastic atmosphere of collaboration and support, and we continue to make a significant impact on the world.”
Patrícia Dinis CostaCustomer Support Specialist
Three steps towards your future
Step 1.Application
Find a role that interests you and submit your application. Our positions remain open until we find the right candidate. Join us to make cities for people, not cars.
